We believe in fair and transparent policies.
✅ Eligible for Refund / Exchange:
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Product is damaged
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Wrong product received
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Manufacturing defect
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Unboxing video is mandatory (from sealed package to product)
⏱ Refund Window:
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You must contact us within 7 days of receiving your order.
❌ Not Eligible for Refund:
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Product has been used
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Product is damaged by the customer
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Customer changes mind or does not like the product after delivery
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No unboxing video provided
In approved cases, we will either replace the product or refund the amount, depending on the situation.